Frequently asked questions
Can I send someone else to check my pet in?
We perfer only the owners to check in and to authorize services. If owner is not present at the time of check in, the only service we will preform is our Aqua service.
What does your grooming services include?
Bath with basic shampoo, dry, 15 minutes brushing time, nails, ears and your choice of style.
Do you bath your pets first?
Yes we bath all pets before our grooming tools touch pets unless extreamly matted situations. This helps the possiblities of cross contamination and/or bacteria on pets. Further more if a pet is injured in our care it has a better chance of healing and not getting infected.
How long should it take for my pets grooming service?
It typically take 2-3 hours for all services to be preform. Some times it may take longer due to higher volume of calls, walk-in services and/or condition of prior pets. How ever we make it manditory to call all of our pet parents either 10-15 minutes before we are completed or immediately after grooming service is complete.
What is your drying process?
All Pets are dried with a High Volocity Dryer. If pets require extra drying time or does not like the dryer then they are caged dried with fans only.
Can I stay with my pet during the grooming process?
Unfortantly, do to insurance reasons we cannot allow pet parents to stay or enter our grooming areas. However many of our senior pets with prior authorizations I may ask for pet parent to stay to aid in helping getting their pet groomed and home immediately.
What if my pet is matted?
We will make every effort to give you the style of groom you want, but in many cases the hair has to be clipped very closley. Every pet parent must sign our matted pet release for authorization to pricing and serves.
Do you use Muzzles?
We have a 3 strike policy for all of our pets. The first two are done with gentle corrections and the third is either a Elizabethin Collar (E-Collar (Cone of Shame)) or muzzle. If correction still is difficult we may refuse service.
Do you use tranqulizers or can I tranqualize my dog?
The answer is simple we do not work on any pet with any type of sadation including Benedryl.
Kennel, Pens, and Unfriendly to othet Pets
We believe in a Kennel Free enviornment unless someone is not playing nice with others. If any pet is displaying agression to others then they may either be placed in a pen or kennels for everyones saftey.
What if my pet is not spayed or neutered?
All intact males are automatically penned, because we do want any ooops situations. We discurage all bitches who are in heat or coming in or out heat not come into the facility until the bitch is fully out of heat.
Can I bring my own shampoo?
If your vet is requiring a prescription shampoo product please bring it in. We do use Zymox, Chlorhexidine 3% or Chlorhexdine 3% & Hydrcortisone 1% Shampoo's in our facility. We no long use Oatmeal shampoo due to health issues for pets.
What if my pet or any other pet has fleas?
I encourage everyone to have what is recommended by your veternarian.
My pet is Shedding its Coat and I hate it.
We can help and gaurentee 90-95% of the dead hair removed from your pets coat. We pre blow your pet with our High Volocity Dryer, followed by special emollients shampoo and conditioners to help loosen dead hair. Once your pet is dried we use upto four to five diffrent tools to help remove even more hair.
How often should I be getting my pet groomed?
To help keep all pets happy and ultimatly health, we recommend all pets to visit every 4-6 weeks but no longer than 8 weeks. You do not have have a hair cut everytime you can bath one time then the next service you can do it's hair cut.
Do you trim my dogs nails?
Yes we do! Infact we ecourage all of our clients to have their pets nails professional looked at to make sure they are kept short every 30 days or sooner if you have a senior pet. We feel over grown nails are very uncomfortable to your pet and we also feel over grown nails can feel like to your pet that they are wearing shoes to small for them.
At what age to you recommend puppies to start their grooming?
We believe once your puppy has it's first set of vaccines on board to start it's grooming services. The earlier the start of the Professional World the better it is for both your pet and the groomer. Your new pet has many years (approximately 12-13 years) of grooming ahead of them and once they hit senior years it makes things so much easier to groom because your pet is aware of the procedures.
Can you groom my pet to breed standards?
Yes, we can groom all breeds to their breed spacific standards and to your standards.
Do you allow owners to drop off late?
Unfortantly to keep the machines well oiled we can only allow you a 10 minute window other wise be subject to be rescheduled.
What happens if I miss my appointment
We have a very strict no call / no show fees. Our computer system auto generates reminders to you via text message and email, one as soon as the appointment is made and again seven (7) and one (1) day prior to your pets appointment. If your unable to make your pets appointment you must call us day before set appointment to cancel, other wise be subject to our no show fees.
What Vaccines are Required?
All pets must be current with written proof of the Rabies Vaccine. If you can not find your paper work we can call you veternarian to verify the. Sorry rabies tags are not proof. You maybe asked to call your vet ahead to verify that is approved by yourself for Lisa's Fabulous Paws to talk to your pets clinic to get the necessary information.
I can't pick up can I have someone else pick up for me?
The answer is Yes. We take saftey and security very important to the pets in our care, we need you to please let our staff members know that someone else is picking up with their name. That person is required to have proper picture identification (such as state drivers or id licenese).